Terms of Business


This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that is it kept secure.

What information will we collect

In order to provide you with our products and services, we may collect personal information about you from our website, emails and written communications. We may, for example, keep a record of your name, address, email address and telephone number. We may also collect non-personal information such as your IP address, and the pages on our website that you have visited.


On occasion, we may store information about you in a cookie. Cookies are small files containing non-personal information which are stored by your browser on your computer’s hard drive. We are able to access these files each time you visit our website, and they facilitate our knowledge of your preferences and choices. If you do not have cookies enabled on your web browser, some components of our website may not be available.

How do we use your information

We will primarily use your information:

  • To administer and provide products and services you request
  • To communicate with you in the event that any products or services you have requested are unavailable
  • For record keeping purposes
  • To carry out market research so that we can improve the products and services we offer
  • To track activity on our website
  • To create an individual profile for you so that we can understand and respect your preferences
  • To send information on new products and events

Keeping information secure We treat the privacy of our users most seriously, and take great care to protect your information. We have implemented security measures to ensure the confidentiality of your personal information, and to protect your personal information from loss, misuse, alteration or destruction. Only authorised personnel of FrustratedCustomers.co.uk have access to your personal information and these personnel are required to treat the information as confidential. The security measures will, from time to time, be reviewed in line with legal and technical requirements. We will hold your personal information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy.

Use of the Website

Please read these Terms and Conditions and the Privacy Policy above carefully before using this website. By using this website, you signify your agreement to be bound by these conditions. FrustratedCustomers.co.uk may revise these terms from time to time, and your continued use signifies your agreement to be bound by the terms and conditions at that time.


Please see our Privacy Policy above, which forms part of these Terms & Conditions.


FrustratedCustomers.co.uk may, from time to time, display links to other websites which we believe may be of interest and benefit to you. We do not vet these websites and do not have any control over their contents. We cannot accept any liability in respect of the use of these websites and would advise you to read their terms and conditions, including their privacy policy.


FrustratedCustomers.co.uk are the owners of FrustratedCustomers.co.uk. All content in this website, including text, graphics, video, animation, and logos, as well as the compilation of information are owned by us. Our rights are protected by UK, European and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions. We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our products and services, or obtaining contact information for us. Your licence does not extend to any commercial use of our website which is for the benefit of any commercial entity other than us.

Limitation of Liability

We will endeavour to provide the website using all reasonable care. To the extent permitted by law, we exclude all implied warranties as to quality, accuracy, or fitness of the content, and we do not warrant that the content, any of the functions contained in the site, and the server, will operate without interruption or delay or will be error free, free of viruses or bugs, or is compatible with any other software or material. We shall not be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the site, whether direct or indirect, including damage to software or hardware, damage for loss of business, loss of profits, or any other consequential loss. If this clause is unenforceable in whole or in part then our total liability to you for all damages, losses, claims, and expenses shall be no greater than the amount paid by you, if any, for accessing this website.

Governing Law

The use of our site, and any contracts formed are governed by English law.