So here are the true hidden facts about Parcel 2 Go. They negotiate low prices with International Couriers such as DHL, TNT etc so they get the business in the UK. They do this in the knowledge their customers will be scammed at the overseas destination. When this happens they blame Customs but that is not the truth. In many cases goods should not be declared to customs but they are voluntarily declared in order to make money.
This is how it works. In my case I used TNT and bought a three day service from UK to Thailand for some spectacles I had left behind following a recent visit. These were personal effects which I had owned for around 12 months. TNT collected them and eventually after some delays got them to Bangkok. They then spent a further day in Customs although as personal effects they should have passed straight through after an X ray examination that they were as stated on package.
On receipt they had not been opened but a customs charge of 3oo bhat was applied (around £7). When checking with Thailand Customs they stated that TNT voluntarily declared the amount for duty and they often never saw the parcel or its contents. TNT then add a handling charge, in my case 450 bhat (around £10) to the account which you have to pay before they will hand over the package. It is true Customs get some of the money less a “commission” for handling by TNT and as the Chief Inspector said – “nobody in Thailand refuses free money”.
I raised the matter with parcel3Go who state on seperate occasions, with different people, Lisette and Sami, that this was a customs only matter and to raise it with customs. When I explained that the customs charge was 300 bhat and that TNt had added more money they insisted it was “Customs”. Thailand Customs have confirmed that it is nit their responsibility as they issue an official receipt for all moneys, which is true as I have in the sum of 300 bhat.
In summary by being involved and refusing to investigate this rip off Parcel2Go are culpable in this mega fraud.
Avoid at all lengths – con merchants like this should never be allowed to profit no matter what their size.
I have reported Eamon Faulkner to Bolton Trading Standards who have asked me to fax the relevant documentary evidence to them. I will update this thread once I her back.