LOST PARCEL

Posted by: Jay Hartop
Location: Huntingdon, Cambridge
Company: Parcel2Go
Company Website: www.parcel2go.com

WARNING ! DON’T USE PARCEL2GO OR HERMES !!!

I posted a parcel with parcel 2 go and was tracked until it reached the coventry Hermes depot then it lost???
Hermes refused to deal with us because we had sent it via parcel 2 go, so we made a claim for the £120 parcel lost with parcel 2 go
there offer of £10 was a insult and refused today
you cannot ring parcel 2 go all their telephone numbers ring then go dead and you can only use their chat online and they deal via private messanger to each other!!!
we warn everyone not to use these companies because if you have problems there is no one you can speak to
although they appear to be the cheapest option they are clearly not the best.

Their Profile states
1) BRINGING YOU THE CHEAPEST SERVICES POSSIBLE!
The fact is if you pay the extra cover for your parcels the price nearly doubles
So it is not the cheapest option if you actually want you item delivered.
If you don’t pay the extra your parcel is likely to be targeted to go missing.

2) UNBEATABLE CUSTOMER SERVICE!
Their Customer service is absoloutly useless
It consists of live chat via their website, or faceless emails
And scripted non helpful answers.
There isn’t a telephone number to contact anyone
The number registered rings then disconnects you.
The reason for this is because they would be unidated with irate customers.

3) DELIVERING THE WORLD!
They cant even deliver 20miles up the road let alone the world.

3 comments

  1. I’m having big problems with parcel 2 go and hermes, both company’s do a disservice to the world of couriers. Diabolical and a shambles is the only words to use to describe these company’s without swearing.

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