Lost parcel the size of a child (16Kg)!

Posted by: Keith Emery
Location: Herne Bay
Company: Parcel 2 Go
Company Website: www.parcel2go.com

Large, well-packed parcel sent on 13th Oct, Yodel tracking stopped 2 days later. Managed to find a way to speak to a human person at Yodel (keep giving the automated machine the wrong tracking number!) to “escalate” a search for it, repeated calls to chase, but no joy. Cannot actually speak to Parcel to Go – only on webchat. All P2G want to do is to claim the pittance refund for sending. They think their T &C’s absolve them from a claim unless the customer has bought the insurance – a charter for getting away with incompetence? It would be interesting to test this via a County Court claim, in our case over £200 + costs.

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