I sent a parcel (TV) via Parcel2Go, To my disappointment the TV got lost (surprise surprise). I wrote to Parcel2Go as this is the only way you can communicate because it is easier for them to ignore your concerns without giving you proper details who and what department will be dealing with your complain and how you can take your complain further if you are not happy with their respond.
I had to put a claim in and they accepted that the parcel is lost and they don’t know what happened to it. The cost of TV was £200.00 but they have offered me £10.00. To me they have been irresponsible and negligent and they think by just offering a minimal amount they can get away with their lack of responsibility.
They won’t give me details of how to take it further as I am not happy with their offer.
Now I would like to know if anybody could help me as how to get this company to own up to their responsibility and pay the cost of TV and other charges.