Of course it has to be said that not all are bad, so if you have heard or know a company that has an excellent customer service than shout about it.
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No collection, I took parcel to depot. Paid for 48hr delivery to Belgium with additional insurance. P2G sent via DPD. Not delivered on thurs, or Friday or Monday. Finally delivered Tuesday. DPD admitted lots of errors on this consignment and told me they would be refunding P2G who could refund […]
Continue reading »So here are the true hidden facts about Parcel 2 Go. They negotiate low prices with International Couriers such as DHL, TNT etc so they get the business in the UK. They do this in the knowledge their customers will be scammed at the overseas destination. When this happens they […]
Continue reading »Large, well-packed parcel sent on 13th Oct, Yodel tracking stopped 2 days later. Managed to find a way to speak to a human person at Yodel (keep giving the automated machine the wrong tracking number!) to “escalate” a search for it, repeated calls to chase, but no joy. Cannot actually […]
Continue reading »If only I had read the reviews online beforehand I would never have used this company or the courier company OCS. My parcel started off ok but got to OCS’ “secure reception” where it never moved from. Obviously whoever was at reception liked the contents of the parcel for themselves! […]
Continue reading »I posted a parcel at a cost of £4.19 on the 27/09/16 this I was told would be delivered on the 30/09/16/ To date no delivery has been made and more excuses made than a child could make up. This time the locker drawer is jammed and is awaiting someone […]
Continue reading »The service is absolutely awful, and merely acts as an obstacle between you and the courier. Paid a premium to send a parcel 24 hour delivery. A full 24 hours after estimated delivery date there is no sign of the parcel. Contacted this firm only to be told they need […]
Continue reading »UPS delivered a package to the wrong address.Speaking to their customer services dept I asked them to find out from the driver where he had left the package. Only to be told that as the booking was made via Parcel2gGo I could not initiate the procedure.As P2Go were not inclined […]
Continue reading »Package delivered to wrong address.I asked P2Go to contact UPS ( who were the courier) in order to find out from the driver where he left the package.They were most unhelpful just told me to make a claim…would not let me talk to a supervisor…customer service ? what customer service […]
Continue reading »Hermes make incorrect delivery. They obviously employ drivers who cannot read!
Continue reading »Advised by email that driver would collect between 09:00 and 17:00 and no sign attempted collection – this excuse can be used once or twice, but this is the 5th or 6th time… Time to switch away from UPS
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