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You are reminded that the details contained within this complaint are uncorroborated and as such should not be read as fact but as the opinion of the user who left the complaint.

Category: Internet Service Providers

Date: 08/06/2012
Complaint by: Dan Smith

Location: London
Regarding: Trustpilot
Kind of complaint: Miscellaneous

Was the problem solved? No

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Complaint has been viewed 21723 times


Trustpilot is a Fake and rouge website I would like to let people know, Trustpilot takes money from various big names such as John Lewis, and other companies and writes fake good reviews about them and deletes bad reviews about them.
Please dont trust a fake website such as Trustpilot writes fake reviews and makes you buy items from bad companies.
I am sorry to hear that such fake websites such as Trustpilot exist in a fair society such as UK. Trustpilots business model is to take money from different companies and write good reviews about however exxagerating they might you can easily make out the faek reviews theyw rite about these comopanies.

Response by Trustpilot

Name: Shane
Date: 05/12/2013


As a Trustpilot employee I would like to assure you that we do everything within our power to protect the integrity of our company.

Reviews can be infinitely helpful to other shoppers, provided they are honest and factual. All reviews should accurately reflect your own firsthand buying experience.

Please feel free to review our terms and conditions regarding consumer posted reviews here:

Any concerns please feel free to get in touch:

Kind regards,

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Name: Cameron
Date: 21/06/2012

Trustilot is a fake review website everybody would know that I am so sorry to hear that this happened to you, I dont even trust Trustpilot anymore

Name: James
Date: 22/06/2012

Omg I knew this was going, i always used to wonder how come it is so good for some companies. So Trustpilot is writing fake good reviews about the companies it takes money from. What a shame trustpilot, u r caught !!!

Name: Spencer
Date: 23/06/2012

I came across a website last night with some trust pilot reviews, I found it quite funny how the reviews are obviously fake. They try to put spelling mistakes in the reviews to make them seem more realistic but the mistakes are so deliberate and unnatural. The use of language is also quite unnatural; the reviews are written in a way that nobody speaks on the internet, it's almost like they have been run through Google translate. I think the biggest give away is the names of the reviewers; they use strange names that aren't of British origin or names that haven't been used in 300 years, it's very clear that they have taken them from a list of names on the internet at pure random.

Name: Conrad Mckee
Date: 28/06/2012

Had exactly the same experience.

THe site is a scam.

Name: Jason A
Date: 28/06/2012

This is an obvious attack from either people who are delusional or competitors, I can advise that Trustpilot does not write reviews for customers, in fact I am a customer of trustpilot and in which I also know that ALL trustpilot employees are explicably warned (with potential loss of employment) not to write reviews for any company, EVEN if they have made a purchase from a company that uses Trustpilots system.

The above statements are clearly not true and are laughable.

Trustpilot Customer.

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