The mantra that the Customer is King is the premise that any product design, production, distribution and marketing should have one central focus at the core of all decision-making: the customer.
Companies still fail to live up to that expectation - the majority of dissatisfied customers will not complain, they will simply change suppliers.
Which is why it is so surprising that business, to a large extent, is still failing to address the issue of customer service.
According to research conducted in the UK by the National Consumer Council, a consistent set of issues were mentioned by consumers, from robotic call centres to hard-sell extended warranties, missed appointments, and poor after-sales service, among others.
FrustratedCustomers.co.uk offers a platform on the internet giving voice to your complaint and poor services you have received from companies conducting business in the UK.
Use FrustratedCustomers.co.uk as a 24/7 complaints department and as means of pressure on companies that give you grieve or simply ignore you. You'd be surprised who has their eye on this site - the reason it works is because we work hard to make sure that your messages show up prominently in Google results.
Sounds Good!
How does it work?
Not all customer services are disappointing. So if you have come across a company that has an excellent customer service than shout about it.
DAMAGED GOODS UNABLE TO CLAIM AGAINST INSURANCE PAID FOR
Submitted on 20-04-2012
GOODS ORDERED, AND NOT RECEIVED
Submitted on 20-04-2012
ARGOS FAIL TO HONOR THE TV CHANNEL EXCLUSIVE OFFERS
Submitted on 28-03-2012
3 WEEKS AND MY DELIVERY STILL HASNT TURNED UP!
Submitted on 09-11-2011
MY DELIVERY NEVER TURNED UP !!!
Submitted on 25-10-2011
Shout About It